An AI concierge and customer service assistant built around information you approve—so after-hours inquiries and weekend questions have a place to go.
Greet visitors, explain your offer, ask useful questions, and collect the details your team needs to follow up. Guide people to the right service, event, appointment, or inquiry route.
Answer routine questions using your approved services, hours, policies, prices, and business information. Recognize when a question needs staff attention and pass the conversation on with context.
Give customers a timely first response while your team is away or serving someone else. Capture the request and make the next action visible.
Share approved information instead of leaving the visitor without a next step.
Collect relevant inquiry details and contact preferences through the channels you choose.
Escalate uncertain questions, approval requests, and exceptions with the conversation attached.
You approve what the assistant knows, what it may say, and which actions—if any—it may perform. It does not independently approve bookings, discounts, refunds, policy exceptions, or other business commitments.
The knowledge, inquiry details, escalation rules, and connected tools are defined for the way you operate.
Answer venue-policy and event questions; collect the night, party size, and VIP-table interest. Requests that need a commitment go to the venue team.
Explore the industry ↗Ask about the service, location, and preferred visit. Route urgent requests and scheduling exceptions through the escalation path you approve.
Explore the industry ↗Capture the type of inquiry and consultation preferences. Legal advice and case decisions remain with the firm.
Explore the industry ↗Explain approved service or product information, collect a request, and send order, availability, or refund questions to the appropriate staff member.
Explore the industry ↗No. AI concierge and AI customer service are optional, separately priced services. We scope them around your industry, channels, expected usage, and required connections.
We build its knowledge from the business information you provide and approve. We review the service details, policies, common questions, response wording, and a process for keeping that information current.
No independent business decisions. Any permitted actions must be approved by you in advance; anything outside those permissions requires your team’s approval. Requests awaiting a decision remain clearly pending.
It handles routine support within approved knowledge and permissions. Unclear questions, complaints, exceptions, and matters needing judgment are handed to your team. Immediate human availability is not assumed.
We agree web chat, messaging, or other support channels after reviewing the providers and your requirements. Usage charges, consent, and escalation arrangements are part of the proposal.
Tell us what customers ask, when inquiries arrive, and which decisions must stay with your team.